Technical

• What are the system requirements to use NetBank?
• How can I speed up access to NetBank on my computer?
• Why is my font size so small/large?
• Why do the different sections on the NetBank ‘home’ page overlap and not allow me to view my balances?
• Why do I receive a security warning saying; 'This page contains secure and unsecure information', when I try to access NetBank?
• Are cookies used on the site?
• Can I access the NetBank website using screen reader or other assistive technology software?

Browser Questions

• How do I restore my browser default settings?
• How should I configure my browser's security settings?
• How do I enable pop-up windows?
• How do I set my browser so it does not cache secured pages?
• Where is the security padlock?

What are the systems requirements to use NetBank?

The system requirements to use NetBank are:

Browser	Operating System
	Windows 2000	Windows XP	MAC OSX	Vista
Internet Explorer 6 SP2
Internet Explorer 7
Mozilla Firefox 2
Mozilla Firefox 3
Safari 2
Safari 3

Important information for customers: Windows 95, Windows 98,  Windows ME, Macintosh OS8 and OS9 have not been tested for compatibility with NetBank and user experience may vary.  We recommend that one of the operating systems tabled above, in conjunction with a compatible browser are used to access NetBank.

To upgrade your browser, please select one of the icons below to go to download site (this will open in a new window).

Internet Explorer
Firefox
Safari

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How can I speed up access to NetBank on my computer?

Installing the latest web browsers for your operating system can improve NetBank access speed. We recommend that you install the latest updates and service packs for your operating system and web browser.

The speed of NetBank is also dependent upon a number of factors outside of the control of the Bank, including:

• The speed of your computer processor
• The amount of memory you have installed in your computer
• The speed, quality and reliability of your internet connection

You will need to make sure that your system meets the minimum system requirements and your browser settings are correct.

If you use Windows XP and Internet Explorer we recommend you upgrade to Internet Explorer 7 with the latest service pack and security updates installed (this link will open a new window to take you to the selected site).

If you normally access the internet through a proxy server and cannot access NetBank, try disabling your proxy connection.

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Why is my font size so small/large?

Check your browser's font size settings and modify the setting that changes the font setting to a size more convenient for your use of NetBank.

On Internet Explorer and Mozilla Firefox, this can be found under the ‘View’ browser menu, and then select the ‘Text size’ option.

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Why do the different sections on the NetBank ‘home’ page overlap and not allow me to view my balances?

This could relate to the Dots Per Inch (DPI) setting on your computer. The normal DPI setting is 96 DPI.

If you are using Windows XP the best way to check your DPI setting is as follows:

• Open the ‘Display’ icon in your control panel
• On the ‘Settings’ tab, click ‘Advanced’
• On the ‘General’ tab, in the DPI setting list, click the DPI setting you want to use

If you are using Windows Vista the best way to check your DPI setting is as follows:

• Open the ‘Personalisation’ icon in your control panel
• Go to the ‘Settings’ tab
• Select ‘Adjust font size (DPI)’ from the ‘Tasks’ menu, in the DPI setting list; click the DPI setting you want to use

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Why do I receive a security warning saying 'This page contains secure and unsecure information' when I try to access NetBank?

The security warning that you receive when attempting to access NetBank is a result of the browser, operating system and security setting combination you have on your machine.

The unsecured items that this message is warning you about are graphics. Your security will not be compromised in any way if you allow the unsecure items within the NetBank pages to be downloaded. The main reason we have not secured these items is to increase access speed to NetBank.

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Are cookies used on the site?

Yes. We use a helpful cookie that detects and remembers whether or not your browser is compatible with NetBank. If it is not, we send you a message that brings this to your attention before you experience any difficulties.

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Can I access the NetBank site using screen reader or other assistive technology software?

Yes. NetBank is accessible to the widest possible range of users including those using assistive technologies.

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Browser questions

How do I restore my browser default settings?

Internet Explorer 6

1. Select ‘Tools’ from the toolbar
2. Select ‘Internet Options’
3. Select the ‘Security’ tab and select ‘Default level’ to all four web content zones, and then click the ‘Apply’ button
4. Select the ‘Privacy’ tab and select the ‘Default’ button (Medium level), then click the ‘Apply’ button
5. Select the ‘Advanced’ Tab and select the ‘Restore Defaults’ button
6. Select the ‘Content’ tab and select the ‘AutoComplete’ button (web address should be selected but the Forms, Usernames and Passwords options should not be selected)
7. Select ‘Clear Forms’ then select ‘Clear Passwords’
8. Click the ‘Ok’ button to close the AutoComplete options

Note: You must close Internet Explorer completely, and then re-open Internet Explorer before these changes to your browser take effect. Please log into NetBank.

Internet Explorer 7

1. Select ‘Tools’ from the toolbar
2. Select ‘Internet Options’
3. Select the ‘Security’ tab and select ‘Reset all zones to default level’, then select the ‘Apply’ button
4. Select the ‘Privacy’ tab and select the ‘Default’ button, then click the ‘Apply’ button
5. Select the ‘Advanced’ tab and select the ‘Restore advanced settings’, then select the ‘Apply’ button. Note:  Do not select ‘Reset’.
6. Select the ‘Content’ tab and select the ‘Setting’ button in the AutoComplete section (web address should be selected but the Forms, Usernames and Passwords options should not be selected)
7. Select ‘Clear Forms’ then select ‘Clear Passwords’
8. Click the ‘Ok’ button to close the AutoComplete options

Note: You must close Internet Explorer completely, and then re-open Internet Explorer before these changes to your browser take effect. Please log into NetBank.

Firefox 2 or 3

1. Start Firefox in ‘safe mode’
2. Check ‘Disable all add-ons’
3. Check ‘Reset toolbars and controls’
4. Check ‘Reset all user preferences to Firefox defaults’
5. Click ‘Make Changes and Restart’

Note: You must close Firefox completely, and then re-open Firefox before these changes to your browser take effect. Please log into NetBank.

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How should I configure my browser's security settings?

Browsers should be set to the standard default setting for the best NetBank experience. 

Depending on which browser you are currently using, choose the appropriate section and follow the steps provided.

Internet Explorer 6 or 7

1. Select Tools from the top menu
2. Choose Internet Options
3. Select the 'Security' tab
4. Select the 'Internet' icon (Globe of Earth) and click the 'Custom Level' button
5. Select 'Medium' security from the 'Reset custom settings' box

OR

1. Select the following settings from the Security settings list: Cookies
2. Allow cookies that are stored on your computer: ENABLE
3. Allow per-session cookies (not stored): ENABLE
4. Select the 'Advanced' tab in the Internet Options window
5. Scroll to the 'HTTP 1.1 settings' area and select the following settings:
   Use HTTP 1.1: ENABLE (ticked)
6. Scroll to the 'Security' area and select the following settings:
   SSL 3.0: ENABLE (ticked)
   SSL 2.0: ENABLE (ticked)
7. Select the 'Privacy' tab:
   Select 'Default'

OR

Select 'Medium', 'Medium-high' or 'High'

If you require further information please consult the Help in your browser.

Firefox 2 & 3

1. Select Tools from the top menu
2. Choose Internet Options
3. Click the ‘Privacy’ panel, and then check "Accept cookies from sites"
4. Check ‘Accept third-party cookies" and select "they expire’ from the ‘Keep until’ combo box
5. Click the ‘Advanced’ panel
6. Click on the ‘Security’ tab
7. Click on the 'Encryption'  and check ‘Use SSL3.0’ and ‘Use TLS1.0’

Safari 2 & 3:

1. Select Edit
2. Select 'Preferences'
3. Click the 'Security' tab
4. In the 'Accept cookies' section, check the "Only from sites you navigate to'

If you require further information please consult the Help in your browser. 

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How do I enable pop-up windows?

You can set NetBank as a trusted pop up site using the following steps:

Internet Explorer 6 or 7

1. Select the 'Tools' menu from the top of your browser window
2. Select the 'Pop - up Blocker' option with 'Pop - up Blocker settings'
3. In the 'Address of website to allow' input box type ‘www.netbank.commbank.com.au’
4. Click 'Add' next to the input box.
   
5. Close.

Firefox 2 or 3

1. Select ‘Tools’ – ‘Options’ from the top of your browser window
2. Click the ‘Content’ panel (Globe of Earth icon), and check ‘Block popup windows’
3. Click ‘Exceptions’
4. In the ‘Address of website’ input box type ‘http://www.netbank.commbank.com.au/’ and click ‘Allow’
5. Close

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How do I set my browser so it does not cache secured pages?

You can set your browser so that it doesn't cache secured pages. This will ensure that your secure information is not retained in the memory of your local hard drive when you end your NetBank session and close your browser. This is particularly important if other people access your computer or you are using a machine in a public place such as a library or internet café. See your browser’s Help function for setting details.  

Please note: Not caching secured pages may affect the performance of NetBank as each page will need to load from the server when accessed.

Internet Explorer 6 or 7

1. Select ‘Tools’ from the toolbar
2. Select ‘Internet Options’
3. Select the ‘Advanced’ tab
4. Scroll down to the ‘Security’ section
5. Check the box ‘Do not save encrypted pages to disk’

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Where is the security padlock?

Internet Explorer

In Internet Explorer 6 the security padlock is located at the bottom right of the screen whereas Internet Explorer 7 the padlock is now located at the top right of the address bar.

Firefox 2 or 3

The security padlock is located at the bottom left of the screen.

Safari 2 or 3

The security padlock is located at the top right hand corner of the screen.

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